Delivered tier-1 technical support and real-time troubleshooting for complex client inquiries, maintaining high first-contact resolution rates.

Navigated multi-platform CRM databases and internal tools to diagnose hardware, software, and connectivity issues accurately.

Embraced hands-on Canadian workplace culture—from supporting UPS logistics during the holiday peak season to managing everyday retail operations and community connections at Avondale Food Stores. 

Celebrated a major professional milestone, reflecting on perseverance, hard work, and the vital support of my family. 

Honored to conclude this academic chapter equipped with advanced leadership tools and practical Canadian business acumen. 

Mastered modern business strategy grounded in emerging technologies, AI integration, and data analytics.

Strengthened high-demand Canadian soft skills, focusing on cross-cultural teamwork, communication, and collaborative leadership.

Implemented KPIs and enhanced sales through CRM systems, driving financial and operational efficiency. 

Led budget optimization and oversaw ERP ODOO implementation. 

Successfully owned and operated a liquor store, demonstrating adaptability to supply chain challenges and seasonal demand. 

Established strong community relationships and implemented strategic marketing for business success in a remote location. 

Led budget creation and forecasting for all production areas, resulting in optimized margins and cost reduction through cross-department collaboration. 

Analyzed global markets to align production strategies. 

Managed financial planning for seawater operations, preparing budgets and analyzing costs.

 Drove corrective actions and provided detailed reporting to improve cost efficiency and operational performance. 

Optimized Solvent Extraction and Electro-Winning plants through data analysis. 

Led team of 36 workers, earning awards for best practices and innovation.